Every quick idea in this book has been selected to directly or indirectly help you gain and retain customers, create relationships, and build a successful busin

If you have ever wished you had the equivalent of a “Nanny 911” to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Diff

Most managers understand the importance of giving their employees recognition and rewards, but when it comes to actually doing so, they often come up empty or u