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20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams
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Type: BOOK - Published: 1991* - Publisher: Gower Publishing Company, Limited
Language: en
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Type: BOOK - Published: 2015-08-17 - Publisher: Association for Talent Development
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it
Language: en
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Type: BOOK - Published: 2002 - Publisher: Gower Publishing Company, Limited
A revised edition of the original (and most successful) of our loose-leaf collections on customer care. T
