A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book wi

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

Written by best-selling PC repair author and educator Jean Andrews, the seventh edition of A+ Guide to Managing and Maintaining Your PC, International Edition m

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc

When working on a PC, laptop or mobile device, you'll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complet