This is the Center for Effective Organizations’s (CEO) fourth national study of the human resources (HR) function in large corporations. It is the only long-t

This book analyzes how HR organizations operate and what makes them effective, outlining how they need to change.

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and c

Learn how to be positive and determined in setting and achieving your life goals. Achieving Excellence demonstrates how to improve your physical fitness and men