Building the High-Trust Organization
Author | : Pamela S Shockley-Zalabak |
Publisher | : John Wiley & Sons |
Total Pages | : 274 |
Release | : 2010-03-09 |
ISBN-10 | : 9780470583302 |
ISBN-13 | : 0470583304 |
Rating | : 4/5 (304 Downloads) |
Download or read book Building the High-Trust Organization written by Pamela S Shockley-Zalabak and published by John Wiley & Sons. This book was released on 2010-03-09 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.