The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma

Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for beco

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t