The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same ti

This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help read

Drawing on studies of the contact hypothesis - the assumption that increased contact between different ethnic groups reduces friction - this text provides a rev

The National Institute of Mental Health calls anxiety disorders the most common mental health problem in America. They are also among the most treatable. Yet te