This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business ex

With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

Communicating a message effectively needs precision—be it verbal or non-verbal. At the professional front, the accuracy of the message to be shared becomes al

This is a book for anyone who is working or training in a professional, managerial, administrative or secretarial role which demands effective communication and