Confronting Conflict will be useful for managers, facilitators, management lecturers and professionals such as teachers and community workers, mediators and wor

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular sp

Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feeli

In this thought-provoking, passionately written book, Bernard Mayer—an internationally acclaimed leader in the field—dares practitioners to ask the hard que

Twenty easy-to-use lessons, role play activities, reproducible handouts, puppet show scripts, and two posters for grades 1 to 5 that focus on the four skills of