This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It pre

The Human Services Delivery System

The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to inc

This new edition looks at the many recent changes in the arena of Human Sevices Organizations.

Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more ac