An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!

This important new book will help librarians make better reference decisions, aligned to customer needs and expectations, especially significant with today’s

Access and reference services are central to engaging with historical resources. As more people encounter archives for scholarly and avocational research, as pa

In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.