The new edition (first, 1988) is substantially expanded and strengthened. The focus is the public services provided by libraries and information centers and the

The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, I

Evaluation is essential to library management: it provides the data that underlies informed and effective decision-making. This book is a one-volume, how-to gui

Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologi