Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly iden

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolve

When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most c