This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events,

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once aga

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once aga

This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam

The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art o