Download or read book SAP CRM written by Chandrakant Agarwal and published by SAP PRESS. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.