The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Sol

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standar

You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experien