Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First

This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardl

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal refere

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

Specifies the top resources in major subject areas and genres and shows students how to approach the reference transaction by matching specific types of questio