For over twenty years I have been privileged to observe, partic ipate in, and contribute to the development of the ideas and techniques that culminated in this

Offering a unique focus on the development of human communication, this book integrates and synthesizes a more comprehensive array of research than most investi

Explains verbal and nonverbal communication and describes ways to control what you say and how it is interpreted in order to develop and maintain productive rel

This manual helps those working in conflict and emergency situations to develop their listening and communication skills, in order to identify and help children