How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu

Welcome to the Green Book a comprehensive guide for financial institutions that receive ACH payments from the Federal government. Today, the vast majority of Fe

Civil Litigation provides support to students taking the Professional Practice Course at the Law Society of Ireland and provides an excellent overview of civil

System Design for Telecommunication Gateways provides a thorough review of designing telecommunication network equipment based on the latest hardware designs an