Packed with invaluable advice for a planned or unexpected hospital stay, it arms consumers with the tools to manage the dangerous pitfalls and medical minefield

An introduction to the world of hospitals and illness, addressing questions and feelings faced by sick children.

The hospital has lots of doctors and nurses who help you when you visit them. Do you know what they do? Learn more about how the hospital takes care of you!

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service

NEW YORK TIMES BESTSELLER • The award-winning book that inspired an Apple Original series from Apple TV+ • A landmark investigation of patient deaths at a N