A total system for business success, based on a 25-year study and testing of the most effective success factors for any business, from small to large. Includes

How to align social media with business strategy for real results For years now, businesses have approached social media in an experimental fashion unconnected

Over the last few decades, the growth of Business Intelligence has enabled companies to streamline many processes and expand into new markets on an unprecedente

Critical-to-success factors (CSFs) have become essential elements to strategic planning and no business can achieve consistent success without effectively adopt

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s