Download or read book The Best Kept Secrets of Retail Loss Prevention written by David Netherland and published by . This book was released on 2013-04-05 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Best Kept Secrets of Successful Retailing By David W. Netherland begins with several scenarios of real theft examples. Each theft has a common thread, you could have prevented the theft with customer service. Netherland continues by explaining the benefits of using an aggressive loss prevention / customer service program to reduce profit loss due to theft.