Don't turn the other cheek and fume quietly; know what to say when someone throws out the snide backhanded "compliment," subtle insult, cruel criticism, or outr

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and succ

In this book, the author shows you how her revolutionary system of language behavior can guide you to better health and help you overcome stress-building hostil

In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make ef