"Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, Th

This practical question and answer guide provides all the information business people need to know about e-commerce. It explains what it's all about, which tech

Nurses are already nurse managers. They must manage patient caseloads and care plans as well as supervise aides, technicians, and other care providers. But movi

Accessible, refreshingly candid, but above all helpful, this pragmatic guide addresses a real need by dealing with the problems that face the new IT manager. By

"A critical guide through the tangled thicket of hype, assumptions, and facts about Quality of Service in IP Networks." - Scott Bradner, Senior Consultant at Ha