Globalization, developments in technology, and new business models are transforming the way products and services are conceived, designed, made, and distributed

During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. S

Over the last decade, capital goods manufacturers have added services to products as a way of responding to eroding margins and the loss of strategic differenti

This book summarizes the “interim result” of the servitization activities in manufacturing industries. While the early literature on servitization tended to