This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly w

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures o

This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly w