Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful rela

The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relations

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our con

Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia an