Design is ubiquitous. Speaking across disciplines, it is a way of thinking that involves dealing with complex, open-ended, and contextualized problems that embo

The scientific analysis of design thinking continues to burgeon and is of considerable interest to academic scholars and design practitioners across many discip

With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and cha

This unique text provides a comprehensive framework for creating, managing, and interpreting qualitative research studies that yield valid and useful informatio

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers