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Beyond Customer Satisfaction to Customer Loyalty
Language: en
Pages: 148
Authors: Keki R. Bhote
Categories: Business & Economics
Type: BOOK - Published: 1996 - Publisher: Amacom Books

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This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer sa
Beyond the Ultimate Question
Language: en
Pages: 396
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 2009 - Publisher: Asq Press

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The Effortless Experience
Language: en
Pages: 258
Authors: Matthew Dixon
Categories: Business & Economics
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin

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Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Language: en
Pages: 330
Authors: Jeffrey H. Gitomer
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Bard Press (TX)

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A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful c
Customer Satisfaction
Language: en
Pages: 322
Authors: Nigel Hill
Categories: Consumer satisfaction
Type: BOOK - Published: 2007 - Publisher: The Leadership Factor

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This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the