Download or read book Buying, Supporting, Maintaining Software and Equipment written by Gay Gordon-Byrne and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. It supplies an inside look at the methods and goals of vendors and their contracts. The text is set up to follow the way most people experience technology products and contracting decisions; it explains the significance of decisions made at the time of product selection and details what to focus on when negotiating service and support agreements, describing how to use purchase orders to negotiate more favorable agreements. It covers: product acquisition, support, and maintenance; examines hardware and software warranty and support models; considers finance and accounting issues for maintenance and support; spells out technology product details; explains postwarranty support and maintenance; and provides the understanding to better negotiate with vendor sales teams. Illustrating the types of problems typically experienced during product use, the book describes how to manage support and maintenance issues for the long term. --