“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and ski

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale ind

A practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work.

This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and emp