Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract