With hundreds of ready-to-use model business letters that you can adapt for your own business correspondence! These clear, easy-to-follow sample letters cover t

The author combines detailed instruction with sound advice and more than 70 model letters that show how to write clear, concise business correspondence. Model l

Author Biography: Nana Yaw Oppong has worked in varied private sector organisations in administration and human resource roles, both in Ghana and the UK. He has

Updated for the third edition, this guides shows the basic skills in planning a letter; writing and answering complaints; and writing standard letters, personal