Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though

“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games wi

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw

Security is the science and technology of secure communications and resource protection from security violation such as unauthorized access and modification. Pu

A review of computer security practices for automated information systems currently in development in the Federal Government in 1988. Charts and tables.