Nowadays, a considerable amount of evaluation work is implemented internally—both nationally and across the world. As such, it is exceedingly important for ev

What methodological tools have been most useful in doing evaluation? What are some of the new methodologies that are being used and developed? Will the types of

This volume addresses a fundamental and highly debated issue in the evaluation field – the use of evaluation information for decision-making. Chapter authors

This encyclopedia is the first major reference guide for students new to the field, covering traditional areas while pointing the way to future developments.

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery