Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management

Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui

In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and fr

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library appro

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you