Designing Mobile Service Systems

Designing Mobile Service Systems
Author :
Publisher : IOS Press
Total Pages : 248
Release :
ISBN-10 : 9781586039196
ISBN-13 : 1586039199
Rating : 4/5 (199 Downloads)

Book Synopsis Designing Mobile Service Systems by : Els van de Kar

Download or read book Designing Mobile Service Systems written by Els van de Kar and published by IOS Press. This book was released on 2008 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. "In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have to cooperate to develop and deliver the service; and the technical architecture that uses information and communication technologies to deliver the content." "These three main elements of a service system are described in detail, and illustrated with examples of services from different domains. The elements are integrated into a methodology that describes how to design, implement and test mobile service systems. The trend is that service systems will become time and place independent and at the same time context dependent. Therefore the design of service systems that can be used anytime and anyplace will become common practice."--Jacket.

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