Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and c

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey inf

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey inf

Organizational Assessment: A framework for improving performance

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the fore