The Science of Service

The Science of Service
Author :
Publisher : Page Two
Total Pages : 0
Release :
ISBN-10 : 9781989025062
ISBN-13 : 1989025064
Rating : 4/5 (064 Downloads)

Book Synopsis The Science of Service by : Mark Colgate

Download or read book The Science of Service written by Mark Colgate and published by Page Two. This book was released on 2018-09-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.

The Science of Service Related Books

The Science of Service
Language: en
Pages: 0
Authors: Mark Colgate
Categories: Business & Economics
Type: BOOK - Published: 2018-09-18 - Publisher: Page Two

GET EBOOK

When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financ
Service Science
Language: en
Pages: 628
Authors: Mark S. Daskin
Categories: Mathematics
Type: BOOK - Published: 2011-07-15 - Publisher: John Wiley & Sons

GET EBOOK

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
Service Science, Management and Engineering
Language: en
Pages: 388
Authors: Bill Hefley
Categories: Business & Economics
Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media

GET EBOOK

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Advances in Service Science
Language: en
Pages: 293
Authors: Hui Yang
Categories: Business & Economics
Type: BOOK - Published: 2018-12-28 - Publisher: Springer

GET EBOOK

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging t
Science in the Service of Children, 1893-1935
Language: en
Pages: 0
Authors: Alice Boardman Smuts
Categories: Child development
Type: BOOK - Published: 2006 - Publisher:

GET EBOOK

This book is the first comprehensive history of the development of child study during the early part of the twentieth century. Most nineteenth-century scientist