Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

Draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for dev