Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demons

Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well docu

The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavi

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Int