Grounded in solid research, Social Media in the Public Sector explores the myriad uses of social media in the public sector and combines existing practices with

Social media is playing a growing role within public administration, and with it, there is an increasing need to understand the connection between social media

This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network s

A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between pu

This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researc