The telephone is now a significant component of medical care: 25% of encounters between primary care physicians and patients involve its use. Successful telepho

In 1996, the Institute of Medicine (IOM) released its report Telemedicine: A Guide to Assessing Telecommunications for Health Care. In that report, the IOM Comm

This handbook presents step-by-step protocols for telephone triage and advice for over 150 pediatric symptoms and chief complaints. Written in algorithmic forma

This great resource provides the expert help triagers need to handle a wide array of phone inquiries. The new 4th edition is completely revised and updated to i

Telemedicineâ€"the use of information and telecommunications technologies to provide and support health care when distance separates the participantsâ€"is