Written for business owners who need to engage in mediation or arbitration who may not be familiar with the concepts or legal aspects of the process. This book

In this definitive guide, Forrest Mosten--an internationallyrecognized mediation expert--helps would-be mediators answer thecritical question "Do I have the val

International Commercial Mediation is a practical guidebook that explains how to handle and complete a mediation, as well as how to personally market the skills

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying