Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard h

Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the wron

Bringing together a wide range of theory from social and cognitive psychology, organizational behaviour, organizational learning and the management of change, t

This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performan