Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the ste

As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into th

The text presents a systematic, behavioral model that underlies crisis management, showing which personality functions are required for managing and preparing f

Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience an

Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what ex