Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but t

An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court

'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redu

Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of