The use of protocols has spread from conferences and workshops to everyday school and university settings. Featuring seven protocols, this teaching and professi

President Obama's former White House chief of protocol looks at why etiquette and diplomacy matter--and what they can do for you. History often appears to consi

The use of protocols has quickly spread from conferences and workshops to everyday school and university settings. Now in its third edition, this popular bestse

This important professional development tool describes nearly 30 protocols or "scripts" for conducting meetings, conversations, and other learning experiences a

How Control Exists after Decentralization Is the Internet a vast arena of unrestricted communication and freely exchanged information or a regulated, highly str