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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
Language: en
Pages: 401
Authors: Sueli Mara Soares Pinto Ferreira
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2006-05-19 - Publisher: Walter de Gruyter

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For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication conta
Marketing Library and Information Services
Language: en
Pages: 448
Authors: Dinesh K. Gupta
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Walter de Gruyter

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Marketing of library services has now been recognised as an essential agenda item for almost all kinds of libraries all over the world. As the term "marketing"
Marketing Library and Information Services II
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Pages: 424
Authors: Dinesh K. Gupta
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2013-06-25 - Publisher: Walter de Gruyter

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With contributions from library and information professionals (practitioners, researchers, faculty members, consultants, and others), Marketing Library and Info
UNIMARC & Friends: Charting the New Landscape of Library Standards
Language: en
Pages: 137
Authors: Marie-France Plassard
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2008-12-19 - Publisher: Walter de Gruyter

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With the expansion of the World Wide Web during the last decade, libraries and their standards face an ever-complex environment, with new types, genres and form
Management, Marketing and Promotion of Library Services Based on Statistics, Analyses and Evaluation
Language: en
Pages: 464
Authors: Trine Kolderup Flaten
Categories: Social Science
Type: BOOK - Published: 2008-11-03 - Publisher: Walter de Gruyter

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Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty