Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case

This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While loc

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter